FAQs
“Find answers to your most common questions about products, shipping, returns, and more in our helpful FAQ section!”
General Questions
Are you a Made-in-USA Brand?
Proudly! We use 100% American steel and handcraft all our pieces in our workshop located just outside of Houston, Texas. Supporting American craftsmanship is a core value.
Where is your steel sourced?
All our steel comes from reputable American foundries and suppliers. We believe in ethically sourced, high-quality materials.
Do you guarantee your products?
Absolutely! We stand behind our craftsmanship with industry-leading guarantees:
- 30-Day Money-Back Guarantee: Return any non-customized item within 30 days for a full refund or exchange.
- 2-Year Quality Guarantee: All non-customized items are guaranteed against defects for two years.
Where are you located?
Our headquarters and workshop are in Texas! You can find more about us on our “About Us” page.
How can I contact you?
You can reach us through our website’s contact form or visit our “Contact Us” page for more options.
Custom Product
Can I create a custom metal wall art piece not featured in your catalog?
Absolutely! At Ecluxia, we understand the desire to personalize your space. We offer custom design services to bring your vision to life.
How does the custom design process work?
- Contact Us: Reach out to our customer support team through our website or contact form.
- Share Your Vision: Describe your desired design, including any specific details, imagery, or themes you have in mind. Feel free to provide sketches, reference photos, or inspiration from our existing collection.
- Collaboration: Our design team will work with you to refine your concept and ensure it translates beautifully into a stunning metal wall art piece.
- Quote & Approval: We’ll provide a quote based on the complexity of your design and provide a digital mockup for your approval.
- Production & Delivery: Once approved, we’ll handcraft your custom piece and deliver it to your door.
Are there any limitations to custom designs?
While we strive to accommodate most design requests, there may be limitations due to technical feasibility or material constraints. Our team will discuss these with you during the consultation process.
What is the turnaround time for custom orders?
Turnaround times for custom orders will vary based on the complexity of the design. We’ll provide an estimated timeframe during the consultation process.
Do you offer additional customization options?
Yes! We offer various customization options beyond design, such as:
- Size: Select a size that perfectly complements your space.
- Color: Choose from a range of finishes to match your existing décor.
We encourage you to discuss your customization preferences with our team to create a truly unique piece of metal wall art.
Shipping
Do you ship internationally?
Yes! We offer international shipping to most countries. Shipping costs are calculated based on your order weight, destination, and chosen shipping method. These are clearly displayed at checkout.
How long does shipping take?
Typically, orders are processed within 1-2 business days and shipped within 2-10 business days. Delivery time varies based on your location and chosen shipping method. Standard shipping usually takes 5-7 business days, while expedited shipping may take 2-3 business days.
How much does shipping cost?
We offer FREE SHIPPING on all orders within the USA, UK, All of Europe, Canada.
For international orders, shipping costs are calculated based on the weight and dimensions of your order, as well as your shipping address. You can see the exact shipping cost during the checkout process.
Which shipping carriers do you use?
We ship our products through reputable carriers like UPS and FedEx.
Returns & Exchanges
What is your return policy?
At Ecluxia, we strive to provide the highest quality products and customer service. However, we understand that sometimes things may not work out as planned.
Damaged Items
If you receive a damaged item, please contact our customer support team within 24hours of receiving your order. Please provide clear photographic evidence of the damage. We will promptly arrange for a replacement to be sent at no additional cost.
Other Returns
For other reasons for return, please contact our customer support team to discuss your specific situation.
General Return Policy
We want you to love your Ecluxia piece! Here’s a breakdown of our return policy:
- Non-Customized Items: Enjoy a 30-day money-back guarantee or exchange for non-customized items.
- Customized Items: Due to their personalized nature, customized items cannot be returned or exchanged unless they arrive damaged or defective.
How do I return an item?
- Contact Customer Support: Contact our customer support team to initiate the return process.
- Packaging: Carefully pack the item in its original packaging, including any accessories or manuals.
- Shipping: Ship the item to the return address provided by our customer support team.
- Refund/Replacement: Once we receive the returned item and verify its condition, we will process your refund or replacement.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer, unless the return is due to our error.
Products
Where are your products made?
All of our metal signs are proudly made in the USA.
What materials do you use for your metal signs?
We use 16-gauge stainless steel metal, which is durable and suitable for both indoor and outdoor usage.
What printing and coloring methods do you use?
We utilize advanced laser cutting techniques to achieve intricate designs and clean, sharp edges. For coloring, we use a powder coating process, resulting in a smooth, uniform finish that is resistant to chipping, scratching, fading, and wear.
What sizes and colors are available for your metal signs?
Our metal signs come in a variety of sizes: 48”, 40”, 36”, 30”, 24”, 18”, and 14”. They are available in several vibrant colors: Black, Red, Gold, Copper, Chrome.
Can you create custom designs?
Yes, we can create custom metal signs tailored to your specific needs. Please contact our customer support team to discuss your custom design ideas.
Do you offer international shipping?
We currently ship to the US, EU, and Canada.
For more information or to address specific questions, please contact our customer support team.
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